Frequently Asked Questions:


"Who do I contact for a new service?”


“Why is WREC spending all of this money on energy efficient?"


"What do we do to protect against the spring conditions?"


"Other than moisture, are there any other factors that we face during the spring?"


“Do I qualify for any Rebates?”


"What do you mean by “existing”? What if I get a new electric furnace and get rid of my gas furnace?


"How do temperature swings affect WREC's System?"


"What if I am building a new home?"


"Is WREC concerned with the same elements during the spring as they are in the winter?"


"What if my home is not electrically heated, do I still qualify for any rebates?"


"What do our members need to know when they call our 24/7 Customer Service?"


"How can WREC Members receive the best service as possible after hours and on holidays"


“What about the Compact Fluorescent Lights (CFL’s), and the energy efficient shower heads I recently received in the mail?"


"What do we do to protect against lightning strikes?"


"Can I still get rebates on CFL’S?”


"Where can I find my account number?"


"How long does this program last?"


"What if I can't remember my account number"


"Is there anything else WREC does to increase system reliability?"


“If there is a power outage, what does WREC do to restore our electric service in the most efficient manner?"


"What are WREC's safety winter tips?"


"What is Capital Credit Month?"


"What is a Capital Credit?"


"How are Capital Credits allocated?"


“How are Capital Credits dispersed?"


"When are WREC bills due?"


"How many billing cycles are there? Why?"


"What is National Cooperative Month?"


"Why is it important to know that you are a member of a cooperative and not just a customer?"


"What benefits do you receive as a member of Wells Rural Electric?"


"What happens during National Cooperative Month?"


"When should you receive your $5.00 power credit?"


"Is there anything else you should know about National Cooperative Month?"


"What are the benefits of being a cardholder?"


"How do I enroll in the Co-op Connections program?"